EXTENDED WARRANTY RESOURCE CENTER
American Auto Shield Warranty Repair Guide
This independent guide explains the typical repair-claim workflow for customers with a American Auto Shield vehicle service contract. Contract terms vary, so verify every requirement in your own agreement or with the administrator.
How a American Auto Shield repair claim typically works
First, the shop verifies the symptom and diagnoses the cause of failure. We prepare an estimate and provide the documentation the administrator requests. The administrator reviews the contract and findings, may request records or an inspection, and decides whether to authorize all, part, or none of the repair. We then explain the authorization and any remaining customer responsibility. Work begins only after you approve it.
What to bring
Bring your contract or contract number, administrator contact information, maintenance records, current mileage, and any prior claim details. Do not rely only on a sales brochure; the signed contract controls.
Frequently asked questions
Does American Auto Shield automatically cover my repair?
No. Coverage depends on your individual contract, exclusions, limits, maintenance history, cause of failure, and American Auto Shield’s authorization.
Can R Complete Auto Care diagnose a possible American Auto Shield claim?
Yes. We can diagnose the concern, document the failed component and cause, prepare an estimate, and communicate requested findings. Diagnosis does not guarantee coverage.
Can repairs begin before authorization?
Customers should not assume a repair is covered before the contract administrator authorizes it. We also require customer approval before beginning work.
What might I have to pay?
Depending on the contract and authorization, customer costs may include diagnosis, a deductible, maintenance items, fluids, taxes, excluded parts, betterment, or differences between the estimate and authorized amount.
Explore our warranty repair process · Contact the shop · Visit American Auto Shield’s official site